FairPrice Online
For enquiries related to online shopping.
Account
- I'm a FairPrice member. How do I earn rebates?
- I hold a NTUC Plus! Visa credit card. How do I enter the number to my profile to enjoy rebates?
- I entered the Plus! card number, but a message prompted that the card is invalid.
- I’ve lost my Plus! Card. How else can I get the card number to enjoy FairPrice membership rebates?
- I hold the Red White card. Where do I find the Plus! Card number?
- I hold the black Plus! Card. Does it mean I’ll enjoy membership rebates after entering the card number under my profile?
Shop
- I can't add a credit card. The fields for the Card Expiry Date and CVV are blank.
- How is the quality of your products maintained?
- How do I use my promo code?
- Why am I receiving error messages when applying my promo code?
- What happens when my promo code expires?
- Why is my promo code striked off with a "Not applied" message?
Orders & Payment
- How do I place an order?
- How do I know if my order is confirmed?
- How do I cancel my order?
- Can I earn Bonus Points from online purchases?
- What are the payment modes available to an Individual User?
- How do I add/save my credit card details?
Delivery
- I have discovered missing/damaged/wrong items in my delivery order. What should I do?
- What are the delivery options?
- What are the delivery dates available for my order?
- Which areas do you deliver to?
- What are the delivery charges?
- I received an email that some items are not available. As I have paid via credit card, how will refund be made for unavailable items?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- My credit card is no longer in use. How can I receive the refund?
- How do I submit a feedback regarding my online purchase?
E-Invoice
- What is an e-invoice?
- Where can I find my e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
Click & Collect
Shop & Donate
- What is Shop & Donate about?
- How does Shop & Donate work?
- Who are the beneficiaries or Social Service Organisations (SSOrgs)?
- When will delivery be made to the SSOrgs?
- What are the payment modes available for donations to the SSOrgs?
- Can we make changes to a Shop & Donate order after it has been placed?
Terms & Conditions
- Terms & Conditions for Super Shopper Challenge 7 Nov - 25 Dec 2019
- Terms & Conditions for FairPrice Online & Fitness First ‘Great Health Greater Savings’ Contest Collaboration 1 Nov – 15 Nov 2019
- Terms & Conditions for Dettol JUMP Contest 1 Nov - 28 Nov 2019
- Terms and Conditions for New Sign-up First Order Promotion 31 October 2019 onwards
- Terms & Conditions for FairPrice Worth The Click Campaign 2019 31 Oct - 13 Nov 2019
- Terms and Conditions for Fonterra Staff Promotion