FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
- I need to cancel an online order.
- Can I add items after making an online purchase?
- Can I change my delivery address or delivery date after placing an order?
- I have discovered missing/damaged items in my delivery order. What should I do?
- Can I opt out of receiving order update PNSes?
- Why am I not receiving PNSes?
Account
- How do I enable cookies to log into FairPrice?
- How do I opt-in for the FairPrice Group app push notifications on my mobile phone?
- Will I need to manage 2 different accounts through the single login screen?
- What are the key benefits of a single login screen?
- What is the new login screen?
- MyInfo verification on FairPrice
Express Delivery
- How much is the delivery fee for Express Delivery?
- Can I choose my delivery time slot?
- Why can't I make an Express Delivery order?
- Why are some items not available for Express Delivery?
- What happens if an item is out of stock?
- Is item substitution option available for Express Delivery?
Shop
Promotion and Promo Codes
- Which products are not eligible for promo code discounts?
- How do I enjoy the promo for $42 off 4 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I use my promo code?
- Why am I receiving error messages when applying my promo code?
- What happens when my promo code expires?
Marketplace
- What is the Marketplace about?
- How do I identify Marketplace Items?
- When do I receive my Marketplace items?
- How are the goods being transported to FairPrice?
- Is Marketplace wine entitled for a Just Wine Club discount?
- Can I contact the seller for any product information?
Substitution
- What is Substitution, and the items available for substitution?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- Do I need to top up the price difference of a higher value item and the substitution service?
- I'm not satisfied with the substituted item, can I request a refund/exchange?
- Will I be able to select items in my order to be substituted or be given an option whether to accept the substituted item?
Orders & Payment
- How do I add Apple/Google Pay to my FairPrice Group app?
- Why am I not receiving One-Time Password (OTP) for my purchases?
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
Delivery
- How will the items be passed to me?
- Why are my groceries not in plastic bags?
- I can't rush back in time. Can your driver leave the items outside my door?
- How will the items be passed to me? Why am I no longer required to sign off for my order?
- What are the available delivery dates and timings?
- What does the green icon on the delivery slot mean?
Support
- What is FairPrice Online's return/refund policy?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- My credit card is no longer in use. How can I receive the refund?
- What are your FairPrice Customer Service Hotline operating hours?
- How long will you take to reply my email?
Terms & Conditions
- Terms & Conditions for FairPrice $5 Online Return Voucher and Free 14 Days of Viu Premium Campaign | 03 - 09 May 2026
- Terms & Conditions for Pay with Trust Challenge | 12 May - 30 June 2026
- Terms & Conditions for NTUC Exclusive May Day 50% Off Weekly Offers Campaign | 30 Apr - 17 May 2026
- Terms & Conditions for FairPrice x Income Insurance - Lead Generation
- Terms & Conditions for Trust “$5 off” E-Voucher (22 Apr – 21 Jul 2026)
- Terms & Conditions for “Just for you” Vouchers
Voucher Center
- What is voucher center?
- Where can I find the voucher center?
- How do I claim a voucher?
- Where can I find the vouchers I’ve already claimed?
- How do I redeem a claimed voucher?
- Why can’t I claim a voucher again?