FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
Account
- How do I enable cookies to log into FairPrice?
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I change my password?
- I'm a FairPrice member. How do I earn rebates?
- I hold a NTUC Plus! Visa credit card. How do I enter the number to my profile to enjoy rebates?
Shop
- How do I change service options?
- How do I get my items back after switching options?
- What are service options? Why must I choose a service option?
- Can I change my service options along the way? What happens when I do that?
- Can I change my service options at checkout?
- Why can I only choose service options for 1 of my addresses?
Orders & Payment
- I need to cancel an online order.
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
- What are the payment modes available to an Individual User?
Delivery
- I have discovered missing/damaged items in my delivery order. What should I do?
- Why am I no longer required to sign off when I receive my order?
- What are the delivery dates available for my order?
- What are your delivery timings?
- Which areas do you deliver to?
- What are the delivery charges?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- How do I submit a feedback regarding my online purchase?
- My credit card is no longer in use. How can I receive the refund?
E-Invoice
- What is an e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
- The e-invoice and delivery note do not show the same number of items, why is that so?
Click & Collect
- Click & Collect Cart Discount
- New to Click & Collect?
- Does Click & Collect require a fee?
- Where can I collect my order?
- When can I collect my order?
- Can I collect my order earlier?
Shop & Donate
Terms & Conditions
- Terms & Conditions for Great Fairprice Sale x Helpling Promotion Week 3 24 Sep - 30 Sep 2020
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- Terms & Conditions for Win Philips Smokeless Grill Contest 8 Sep – 21 Sep 2020
- Terms & Conditions For Lunar 7th Month Promotion 23 Jul – 23 Sept 2020
- Terms & Conditions For Aptamil Promotion 23 Jul – 30 Sep 2020