FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
Account
- How do I enable cookies to log into FairPrice?
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I change my password?
- I'm a FairPrice member. How do I earn rebates?
- I hold a NTUC Plus! Visa credit card. How do I enter the number to my profile to enjoy rebates?
Shop
- How do I change service options?
- How do I get my items back after switching options?
- What are service options? Why must I choose a service option?
- Can I change my service options along the way? What happens when I do that?
- Can I change my service options at checkout?
- Why can I only choose service options for 1 of my addresses?
Substitution
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
Orders & Payment
- I need to cancel an online order.
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
- What are the payment modes available to an Individual User?
Delivery
- I have discovered missing/damaged items in my delivery order. What should I do?
- How will the items be passed to me?
- Why are my groceries not in plastic bags?
- What are the items that are/are not in plastic bags?
- I can't rush back in time. Can your driver leave the items outside my door?
- I need to leave the items outside of my doorstep; will the items be left outside individually?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- How do I submit a feedback regarding my online purchase?
- My credit card is no longer in use. How can I receive the refund?
E-Invoice
- What is an e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
- The e-invoice and delivery note do not show the same number of items, why is that so?
Click & Collect
- Where are Click & Collect stores located?
- Click & Collect Service Fee Waiver
- New to Click & Collect?
- Does Click & Collect require a fee?
- Where can I collect my order?
- When can I collect my order?
Shop & Donate
Terms & Conditions
- Terms and Conditions for $3 Off Fresh Produce Promotion 22 - 27 January 2021
- Terms & Conditions for AO Martell FairPrice Online Chinese New Year 2021 Promotion 22 Jan – 8 Feb 2021
- Terms & Conditions for Aptamil Promotion 19 Jan - 15 Feb 2021
- Terms & Conditions for NTUC or OCBC Plus! Visa Card FairPrice Online Chinese New Year 2021 Promotion 14 Jan – 29 Jan 2021
- Terms & Conditions for OCBC x FairPrice Chinese New Year 2021 Catalogue Offers Campaign 31 Dec 2020 – 28 Feb 2021
- Terms & Conditions for CIF Singapore Daily Angbao Draw Promotion 5 Jan - 7 Feb 2021