FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
- I need to cancel an online order.
- Can I add/remove items after making an online purchase?
- Can I change my delivery address or delivery date after placing an order?
- I have discovered missing/damaged items in my delivery order. What should I do?
- I have a business account on FairPrice and I need help with my order/account. Who can I contact?
- What is an e-invoice, where can I find my e-invoice?
Account
- How do I enable cookies to log into FairPrice?
- How do I set my preference notification for FairPrice promotion and/or Plus! Rewards Programme marketing communications?
- MyInfo verification on FairPrice
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I add a new payment method?
Shop
- Which products are not eligible for promo code discounts?
- What are service options, and how do I change service options?
- How do I get my items back after switching options?
- Can I change my service options along the way? What happens when I do that?
- Can I change my service options at checkout?
- At times, I cannot see the service options.
Substitution
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
Orders & Payment
- Why am I not receiving One-Time Password (OTP) for my purchases?
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
- What are the payment modes available to an Individual User?
Delivery
- How will the items be passed to me?
- Why are my groceries not in plastic bags?
- What are the items that are/are not in plastic bags?
- I can't rush back in time. Can your driver leave the items outside my door?
- I need to leave the items outside of my doorstep; will the items be left outside individually?
- Why am I no longer required to sign off when I receive my order?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- How do I submit a feedback regarding my online purchase?
- My credit card is no longer in use. How can I receive the refund?
E-Invoice
- What is an e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
- The e-invoice and delivery note do not show the same number of items, why is that so?
Click & Collect
- Where are Click & Collect stores located?
- Click & Collect Service Fee Waiver
- New to Click & Collect?
- Does Click & Collect require a fee?
- Where can I collect my order?
- When can I collect my order?
Terms & Conditions
- Terms and Conditions for Heineken Euro 2021 Promotion 22 Jul 2021 – 31 Jul 2021
- Terms and Conditions for Nestle's Free Stand Fan/Cooker Promotion 27 Jul 2021 – 16 Aug 2021
- Terms & Conditions for OWL x FairPrice Elevate your Breakfast Moments Lucky Draw 15 Jul 2021 – 12 Aug 2021
- Terms & Conditions for Starbucks at Home FairPrice Online Promotion (20 July 2021 – 11 August 2021)
- Terms & Conditions For Golden Wings Antibacterial Apple Hand Soap Sampling 19 Jul - 5 Aug 2021
- Terms and Conditions for Huawei – Eat Clean, Stay Healthy Campaign (15 Apr– 28 Apr 2021)