FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
Account
- How do I enable cookies to log into FairPrice?
- MyInfo verification on FairPrice
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I change my password?
- What is NE Digital?
Plus! Membership and Rebates
- I hold a NTUC/OCBC Plus! Visa card. Will I be able to connect my Plus! membership to my FairPrice account?
- Can I connect my Plus! membership to multiple FairPrice accounts?
- How do I verify my Plus! membership?
- I am asked to verify/reconnect my Plus! membership which is already connected to my FairPrice account. Why is this happening?
- Is it compulsory to connect my Plus! Membership to my FairPrice account?
- Why should I connect a Plus! membership to my FairPrice account?
Shop
- How do I change service options?
- How do I get my items back after switching options?
- What are service options? Why must I choose a service option?
- Can I change my service options along the way? What happens when I do that?
- Can I change my service options at checkout?
- Why can I only choose service options for 1 of my addresses?
Substitution
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
Orders & Payment
- I need to cancel an online order.
- Why am I not receiving One-Time Password (OTP) for my purchases?
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
Delivery
- I have discovered missing/damaged items in my delivery order. What should I do?
- How will the items be passed to me?
- Why are my groceries not in plastic bags?
- What are the items that are/are not in plastic bags?
- I can't rush back in time. Can your driver leave the items outside my door?
- I need to leave the items outside of my doorstep; will the items be left outside individually?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- How do I submit a feedback regarding my online purchase?
- My credit card is no longer in use. How can I receive the refund?
E-Invoice
- What is an e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
- The e-invoice and delivery note do not show the same number of items, why is that so?
Click & Collect
- Where are Click & Collect stores located?
- Click & Collect Service Fee Waiver
- New to Click & Collect?
- Does Click & Collect require a fee?
- Where can I collect my order?
- When can I collect my order?
Terms & Conditions
- Terms & Conditions for Nestle's Free Food Jar/Double Pan 8 Jun - 28 Jun 2021
- Terms & Conditions for FairPrice Online “Gourmet Goodness” campaign X Royal Albatross Tallship 1 Apr - 14 Apr 2021
- Terms and Conditions for Phytomillesime Colour Locker Freegift 2 Feb - 14th Feb 2020
- Terms & Conditions for NE Good Start Bundle 9 Jan – 31 August 2020
- General Terms and Conditions for ALL FairPrice Online Promotions
- Terms & Conditions for Free Gift With Purchase Promotions