FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
Account
- How do I enable cookies to log into FairPrice?
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I change my password?
- I'm a FairPrice member. How do I earn rebates?
- I hold a NTUC Plus! Visa credit card. How do I enter the number to my profile to enjoy rebates?
Shop
- Thank you for shopping responsibly
- Purchase limits for selected products
- I can't add a credit card. The fields for the Card Expiry Date and CVV are blank.
- How is the quality of your products maintained?
- How do I use my promo code?
- Why am I receiving error messages when applying my promo code?
Orders & Payment
- I need to cancel an online order.
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
- What are the payment modes available to an Individual User?
Delivery
- I have discovered missing/damaged items in my delivery order. What should I do?
- Why am I no longer required to sign off when I receive my order?
- What are the delivery options?
- What are the delivery dates available for my order?
- Which areas do you deliver to?
- What are the delivery charges?
Support
- What is FairPrice Online’s return policy?
- What is your return policy for fresh/damaged items?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- My credit card is no longer in use. How can I receive the refund?
- How do I submit a feedback regarding my online purchase?
E-Invoice
- What is an e-invoice?
- Why is there a change from paper invoices to e-invoices?
- Can I opt for paper invoices instead of e-invoices?
- I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
- My e-invoice did not correctly reflect my order, what should I do?
- The e-invoice and delivery note do not show the same number of items, why is that so?
Click & Collect
- Click & Collect Cart Discount
- New to Click & Collect?
- Does Click & Collect require a fee?
- Where can I collect my order?
- When can I collect my order?
- Can I collect my order earlier?
Shop & Donate
Terms & Conditions
- Terms & Conditions for FairPrice Online x JBL Return Voucher Promotion on 18 Jun - 24 Jun 2020
- Terms & Conditions for FairPrice Online x Polar Promotion 2 Jul - 15 Jul 2020
- Terms & Conditions for Fairprice Online x Singtel Dash $10 Cashback 25 Jun – 8 Jul 2020 (Fully Redeemed)
- Terms & Conditions for FairPrice Online x Nestle Wyeth 25 Jun - 8 Jul 2020
- Terms & Conditions Governing the the Plus! Visa Credit Card FairPrice Online e-vouchers Promotion 11 Jun - 31 Jul 2020
- Terms & Conditions for RB Get 20% Off Promotion 4 Jun – 30 Jun 2020