FairPrice Online
For enquiries related to online shopping.
Top FAQs for FairPrice Online
- I need to cancel an online order.
- Can I add/remove items after making an online purchase?
- Can I change my delivery address or delivery date after placing an order?
- I have discovered missing/damaged items in my delivery order. What should I do?
- How do I submit feedback through the webform?
- What is an e-invoice, where can I find my e-invoice?
Account
- What is the new login screen?
- How do I enable cookies to log into FairPrice?
- Will I need to manage 2 different accounts through the single login screen?
- What are the key benefits of a single login screen?
- How do I set my preference notification for FairPrice promotion and/or Plus! Rewards Programme marketing communications?
- MyInfo verification on FairPrice
Shop
- What are service options, and how do I change service options?
- How do I get my items back after switching options?
- Can I change my service options along the way? What happens when I do that?
- Can I change my service options at checkout?
- At times, I cannot see the service options.
- Do I have to pay additional fees to use either service option?
Promotion and Promo Codes
- Which products are not eligible for promo code discounts?
- How do I enjoy the promo for $20 off 3 purchases?
- I created my account, but I did not receive an email with a promo code.
- How do I use my promo code?
- Why am I receiving error messages when applying my promo code?
- What happens when my promo code expires?
Marketplace
- What is the Marketplace about?
- How do I identify Marketplace Items?
- When do I receive my Marketplace items?
- How are Marketplace items being transported to FairPrice?
- Is Marketplace wine entitled for a Just Wine Club discount?
- Can I contact the seller for any product information?
Substitution
- What is Substitution, and the items available for substitution?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- Do I need to top up the price difference of a higher value item and the substitution service?
- I'm not satisfied with the substituted item, can I request a refund/exchange?
- Will I be able to select items in my order to be substituted or be given an option whether to accept the substituted item?
Orders & Payment
- Why am I not receiving One-Time Password (OTP) for my purchases?
- How do I place an order?
- How do I know if my order is confirmed?
- Can I earn Bonus Points from online purchases?
- Service Fee Structure
- What are the payment modes available to an Individual User?
Delivery
- How will the items be passed to me?
- Why are my groceries not in plastic bags?
- I can't rush back in time. Can your driver leave the items outside my door?
- How will the items be passed to me? Why am I no longer required to sign off for my order?
- What are the available delivery dates and timings?
- What is the expected shelf life of the products delivered to me?
Support
- What is FairPrice Online's return/refund policy?
- When will I receive the refund?
- Can my refund be made in FairPrice vouchers?
- My credit card is no longer in use. How can I receive the refund?
- What are your FairPrice Customer Service Hotline operating hours?
- How long will you take to reply my email?
Click & Collect
- Where are Click & Collect stores located?
- Click & Collect Service Fee Waiver
- What is Click & Collect?
- Does Click & Collect require a fee?
- When can I collect my order?
- Can I collect my order earlier?
Terms & Conditions
- Terms & Condition for The Grocery Shopping Survey 29 Nov - 8 Dec 2021
- Terms & Conditions for FairPrice Housebrand "Tested & Loved” Contest" l FairPrice Online Promotion 18 Nov - 29 Dec 2021
- Terms & Conditions for Abbott l FairPrice Online Promotion 23 Nov- 6 Dec 2021
- Terms and Conditions for Fairprice Online Storewide Promo Code 18 - 29 Nov 2021
- Terms & Conditions for Visa x Pay via the FairPrice App Campaign 18 Nov - 15 Dec 2021
- Terms & Conditions for Boys' Brigade Share-a-Gift 2021 20 Nov - 31 Dec 2021