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Substitution

  • What is Substitution?
  • Why is my item being substituted?
  • Will I get substituted a lower price item?
  • How do I know if the item is substituted?
  • What category of items are up for substitution?
  • Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
  • Are there any fees involved for the substitution service?
  • I don't like the substituted item, can I request a change?
  • Can I choose selected items in my order to be substituted?
  • Will I be given an option whether to accept the substituted item before delivery?
  • How do I opt for this substitution service?
  • I don't like this feature. How do I opt out?
  • I'm not satisfied with the quality of the substituted item. Can I get a refund?
  • I only knew about the substitution option after check out. Can I still opt in for substitution?
  • I opted in for substitution but still received notifications on order amendment. Why aren't the unavailable items substituted?
  • I heard from my friend that she opted for substitution but I can't find the option. Where is it?
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