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Substitution

  • What is Substitution, and the items available for substitution?
  • Will I get substituted a lower price item?
  • How do I know if the item is substituted?
  • Do I need to top up the price difference of a higher value item and the substitution service?
  • I'm not satisfied with the substituted item, can I request a refund/exchange?
  • Will I be able to select items in my order to be substituted or be given an option whether to accept the substituted item?
  • How do I opt-in and out for this substitution service?
  • I only knew about the substitution option after check out. Can I still opt in for substitution?
  • Why can't I find the option to opt-in for item substitution?
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