Substitution
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
- Are there any fees involved for the substitution service?
- I don't like the substituted item, can I request a change?
- Can I choose selected items in my order to be substituted?
- Will I be given an option whether to accept the substituted item before delivery?
- How do I opt for this substitution service?
- I don't like this feature. How do I opt out?
- I'm not satisfied with the quality of the substituted item. Can I get a refund?
- I only knew about the substitution option after check out. Can I still opt in for substitution?
- I opted in for substitution but still received notifications on order amendment. Why aren't the unavailable items substituted?
- I heard from my friend that she opted for substitution but I can't find the option. Where is it?