For wrongly purchased items of up to $200 paid by credit card, you may return and request for a refund at any FairPrice Store (except FairPrice Shop, FairPrice Express and Cheers). Items must be in their original packaging with proof of purchase, returned within 7 days of the date you received them. For items above $200 or orders that are not paid by credit card, please submit your request via the webform.
For defective or unsatisfactory items, please send us photos of the defect within 7 days of delivery (3 days for fresh items) via the webform. If approved after review, a refund will be made to your credit card or we will provide instructions to return the items and collect a refund at your nearest store.