Orders & Collection
- How will I know when my pre-order is ready for pickup?
- How do I make payment for the items that I pre-order in-store?
- How can I place a pre-order if I do not have the FairPrice Group app?
- Will my pre-orders be packed in plastic bags upon collection?
- Are there any service charges applied for pre-orders?
- Can I make changes to my Pre-order?
- How can I cancel my Pre-order?
- The product I want to purchase is currently out of stock. Can I pre-order the item from the app first and collect it when it is available?
- There are damaged items from my order
- Where can I collect my pre-order?
- Can I get my family member to pick up my pre-order instore on my behalf?
- Can I get a physical receipt from the store?
- Where can I view my pre-order receipt/invoice?
- Can I collect loyalty programme bonus points or HPB points for my pre-order?
- What happens if I am unable to collect my order after it is ready for collection?