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FairPrice Help Center Help Center home page
  1. FairPrice Help Center
  2. Pre-order via FairPrice Group app
  3. Orders & Collection

Orders & Collection

  • How will I know when my pre-order is ready for pickup?
  • How do I make payment for the items that I pre-order in-store?
  • How can I place a pre-order if I do not have the FairPrice Group app?
  • Will my pre-orders be packed in plastic bags upon collection?
  • Are there any service charges applied for pre-orders?
  • Can I make changes to my Pre-order?
  • How can I cancel my Pre-order?
  • The product I want to purchase is currently out of stock. Can I pre-order the item from the app first and collect it when it is available?
  • There are damaged items from my order
  • Where can I collect my pre-order?
  • Can I get my family member to pick up my pre-order instore on my behalf?
  • Can I get a physical receipt from the store?
  • Where can I view my pre-order receipt/invoice?
  • Can I collect loyalty programme bonus points or HPB points for my pre-order?
  • What happens if I am unable to collect my order after it is ready for collection?
FairPrice Help Center