For defective products that you wish to exchange, please return them (in their original packaging) to the same FairPrice store. You will need to show your in-app receipt for an exchange or refund.
Articles in this section
- How will I know when my pre-order is ready for pickup?
- How do I make payment for the items that I pre-order in-store?
- How can I place a pre-order if I do not have the FairPrice Group app?
- Will my pre-orders be packed in plastic bags upon collection?
- Are there any service charges applied for pre-orders?
- Can I make changes to my Pre-order?
- How can I cancel my Pre-order?
- The product I want to purchase is currently out of stock. Can I pre-order the item from the app first and collect it when it is available?
- There are damaged items from my order
- Where can I collect my pre-order?