For defective products that you wish to exchange, please return them (in their original packaging) to the same FairPrice store. You will need to show your in-app receipt for an exchange or refund.
Articles in this section
- Will my pre-orders be packed in plastic bags upon collection?
- Are there any service charges applied for pre-orders?
- Can I make changes to my Pre-order?
- How can I cancel my Pre-order?
- The product I want to purchase is currently out of stock. Can I pre-order the item from the app first and collect it when it is available?
- There are damaged items from my order
- Where can I collect my pre-order?
- Can I get my family member to pick up my pre-order instore on my behalf?
- Can I get a physical receipt from the store?
- Where can I view my pre-order receipt/invoice?