Scan and Go
About Scan and Go
Check in to the store
Scan items to add to cart
- How do I add items to my cart?
- How can I be sure that I have scanned the correct barcode?
- How do I scan fresh produce that do not have barcodes?
- What should I do if I am unable to scan an item?
- How do I change the quantity of an item or remove an item in my cart?
- I found an item without a barcode. Can I buy it?
Orders and Payment
Memberships & Rebates
- Are Pioneer Generation/Merdeka Generation/Seniors discounts applicable on my Scan & Go purchases?
- Can I earn LinkPoints from Scan & Go purchases?
- Can I redeem LinkPoints from Scan & Go purchases?
- Am I entitled to FairPrice Bonus Points from Scan & Go purchases?
- I'm a Just Wine Club member. Do the relevant discounts apply to my Scan & Go purchases?
- I'm a FairPrice member. Can I earn rebates from Scan & Go purchases?
Exit the store
- What do I do after making payment in app?
- Why do you conduct verification checks upon exit?
- Which lane do I go to verify my purchases?
- The checkout kiosk is out of service. What should I do?
- Where can I bag my groceries?
- I forgot to scan my receipt QR code at the kiosk upon exiting the store.
Delivery
Return & Refund
Account
Virtual Aisle
- What is Virtual Aisle?
- How do I make a purchase from Virtual Aisle?
- How will the Virtual Aisle items be delivered to me?
- If I want to change the delivery time of my Virtual Aisle order, who should I contact?
- I have purchased an item from Virtual Aisle at FairPrice Xtra VivoCity but the supplier has not contacted me. What should I do?
- Can I make changes to the Virtual Aisle order before delivery?