Scan and Go

About Scan and Go

• What is Scan & Go and how does it work?
• Where are Scan & Go stores located?
• Do you have free WIFI that I can use in the store?
• How do I sign up for an account?
• What do I need to install the Scan and Go app on my phone?

Check in to the store

• How do I begin using Scan & Go?
• I have problems scanning the store QR code.

Scan items to add to cart

• How do I add items to my cart?
• How can I be sure that I have scanned the correct barcode?
• How do I scan fresh produce that do not have barcodes?
• What should I do if I am unable to scan an item?
• How do I change the quantity of an item or remove an item in my cart?
• I found an item without a barcode. Can I buy it?

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Orders and Payment

• What payment modes do you accept?
• I am unable to make payment via credit/debit card. What should I do?
• Can I pay in cash if I shop on Scan & Go?
• Can I make payment using hardcopy FairPrice vouchers?
• Why must I verify my age to purchase alcohol? How do I verify my age and proceed with payment?

Memberships & Rebates

• Are Pioneer Generation/Merdeka Generation/Seniors discounts applicable on my Scan & Go purchases?
• Can I earn LinkPoints from Scan & Go purchases?
• Can I redeem LinkPoints from Scan & Go purchases?
• Am I entitled to FairPrice Bonus Points from Scan & Go purchases?
• I'm a Just Wine Club member. Do the relevant discounts apply to my Scan & Go purchases?
• I'm a FairPrice member. Can I earn rebates from Scan & Go purchases?

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Exit the store

• What do I do after making payment in app?
• Why do you conduct verification checks upon exit?
• Which lane do I go to verify my purchases?
• The checkout kiosk is out of service. What should I do?
• Where can I bag my groceries?
• I forgot to scan my receipt QR code at the kiosk upon exiting the store.

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Delivery

• Are you able to deliver my items purchased from Scan & Go?

Return & Refund

• I received an item that is damaged or expired.
• How & when will I receive my refund?
• My credit card that I used to make payment with is no longer in use. How else can I receive a refund?
• If I request for a refund on an order, will I lose the linkpoints and that I have earned?

Account

• I am unable to login to the app. What should I do?
• How do I manage my account info on mobile?
• If I reinstall the app, will my credit card and receipt history be lost?

Virtual Aisle

• What is Virtual Aisle?
• How do I make a purchase from Virtual Aisle?
• How will the Virtual Aisle items be delivered to me?
• If I want to change the delivery time of my Virtual Aisle order, who should I contact?
• I have purchased an item from Virtual Aisle at FairPrice Xtra VivoCity but the supplier has not contacted me. What should I do?
• Can I make changes to the Virtual Aisle order before delivery?

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Others

• How do I give feedback on the app?
• How do I report a problem in the app?
• My app does not work, what should I do?