Scan and Go
About Scan and Go
Check in to the store
Scan items to add to cart
- How do I add items to my cart?
- How can I be sure that I have scanned the correct barcode?
- How do I scan fresh produce that do not have barcodes?
- What should I do if I am unable to scan an item?
- How do I change the quantity of an item or remove an item in my cart?
- I found an item without a barcode. Can I buy it?
Orders and Payment
Memberships & Rebates
- Am I able to utilise my e-vouchers on my Scan & Go purchases?
- What are the promotions in Unity that are currently not supported on Scan & Go?
- Am I able to earn extra Linkpoints for exclusive promotions for Union Members on Scan & Go?
- Am I able to apply Union Members discount on Scan & Go?
- Am I able to collect Bonus Stamps on Scan & Go?
- Are Union/Plus! Member deals applicable to Scan & Go purchases?
Exit the store
- What do I do after making payment in app?
- Why do you conduct verification checks upon exit?
- Which lane do I go to verify my purchases?
- The checkout kiosk is out of service. What should I do?
- Where can I bag my groceries?
- I forgot to scan my receipt QR code at the kiosk upon exiting the store.
Delivery
Return & Refund
- I would like to get a refund for an item I previously purchased. How do I proceed?
- I received an item that is damaged or expired.
- How & when will I receive my refund?
- My credit card that I used to make payment with is no longer in use. How else can I receive a refund?
- If I request for a refund on an order, will I lose the LinkPoints that I have earned?
Account
Virtual Aisle
- What is Virtual Aisle?
- How do I make a purchase from Virtual Aisle?
- How will the Virtual Aisle items be delivered to me?
- If I want to change the delivery time of my Virtual Aisle order, who should I contact?
- I have purchased an item from Virtual Aisle at FairPrice Xtra VivoCity but the supplier has not contacted me. What should I do?
- Can I make changes to the Virtual Aisle order before delivery?
Others
Terms & Conditions
- Terms & Conditions for Scan & Go Niu year Niu Huat with 2X LinkPoints 28 Jan - 24 Feb 2021
- Terms & Conditions for Fairprice Xtra, Hougang One Scan & Go Promo Code
- Terms & Conditions for Scan & Go Chinese New Year 2021 ‘Scratch & Win’ Game 25 Jan - 28 Feb 2021
- Terms & Conditions for Parkway Parade Scan & Go Promo Code
- General Terms and Conditions for ALL Scan & Go Promo Codes