FairPrice Stores
Top FAQs for FairPrice Stores
- I saw a poster in the store stating "We let you shop with confidence". What does that mean?
- How do I check if an item is available in FairPrice stores or provide a suggestion to carry an item I saw elsewhere?
- I’m looking for a job. Who can I write to?
- Where can I buy store vouchers? Can I extend the validity period?
Terms and Conditions
- Terms & Conditions for “Don’t miss up to $4 worth of bonus LinkPoints via FairPrice app” 20 Sep - 31 Dec 2021
- Terms & Conditions for Bonus LinkPoints on the FairPrice App in stores 1 Sep 2021 - 30 Sep 2021
- Terms & Conditions for “Earn 2x LinkPoints with the FairPrice app in stores!”
- Additional Terms & Conditions for Budget 2020 Grocery Voucher redemption at all FairPrice stores from 1 Oct 2020
Seniors Savings
- What is this promotion about?
- Who is eligible for the discounts?
- If I have not received my Merdeka Generation card, can I use my NRIC/PAssion Silver Concession Card as verification for discount on Wednesdays?
- I am a Merdeka/Pioneer Generation card holder, but I’ve forgotten to bring my card. Can I show my NRIC to get the discount?
- Is the Merdeka Generation discount valid at Warehouse Club?
- Why is the Merdeka Generation discount not available for online purchases on FairPrice?
General Information
- Where do I find the information on product (importer/ ingredient) label?
- I saw a poster in the store "We let you shop with confidence". What is that?
- I bought a particular item from your store but it is spoilt, how do I go about getting a refund?
- I would like to be a FairPrice member to enjoy the patronage rebate. How do I apply for FairPrice membership?
- I would like to purchase items in bulk.
- I made a purchase from your supermarket but the receipt did not reflect any LinkPoints being credited. What should I do?
Payment via FairPrice app
- Refund handling for Pay via FairPrice app
- Can I add/remove items after making an in-store purchase?
- Am I eligible for lucky draws if I pay for my in-store purchase via the FairPrice app?
- How do I redeem shopping mall rewards with my FairPrice e-invoices?
- Will I be able to view the number of LinkPoints credited for my purchase on the FairPrice app?
- What are the features supported through payment on the FairPrice app?
FairPrice app - Grocery in-store
- What does the stock availability level mean?
- I can't find the product in store despite the store homepage in the FairPrice app indicating that the item is in stock / low in stock. What should I do?
- How do I use the app to search for items I want to purchase in stores?
- Are all FairPrice stores listed in the FairPrice app?
Store Information
- Where do I find the telephone number of a particular store?
- How do I check for a particular store location and its operating hours?
- May I know if your store carries a particular product?
- You used to carry this item but I do not see it anymore.
- What are the differences between Hypermarket Finest and Supermarket?
- What are the stores that offer delivery service?