Dear Business Users
In these extraordinary circumstances, we continue to ramp up our operation capacity with enhanced safety measures to support your business needs. During the past two months, we have also intensified our efforts and made heavy investments to:
- Upgrade infrastructure to increase delivery slots by 25%
- Hire and train additional 150 pickers and packers.
To better support your business needs and to ensure greater accessibility to all business users, we will introduce a multi-tiered delivery fee structure that includes both service and delivery fee that will take effect from 3 June 2020 onward. This fee will partially cover the cost of processing, picking, packing and delivering of online grocery orders. We adopt a transparent pricing approach - there are no hidden mark-ups on products themselves as our online platform maintains uniform prices with our brick-and-mortar stores.
New Multi-Tiered Delivery Fee Structure
In order to provide more flexibility for our business users to vary their basket sizes and optimise savings for their online purchases, the new multi-tiered delivery fee structure (incl. Service Fee) will be as follows:
Will business users need to pay for service fee on top of the new multi-tiered delivery fee?
For business users, the service fee is included in the new multi-tiered delivery fee structure. Hence, there is no additional service fee on top of the delivery fee.
What is the difference between delivery fee and service fee (picking and packing)?
For Business users, service fee is included in the new multi-tiered delivery fee structure. However, for better understanding of both definitions:
Service Fee: To partially cover the costs of processing, picking and packing online grocery orders.
Delivery Fee: For the cost of transportation from the place where it was prepared to your doorstep.
If I hit the minimum free delivery amount, do I still need to pay for service fee?
No, the service fee is included in the new multi-tiered delivery fee structure for business users.
If I cancel my order, will you refund the delivery fee?
Cancellations made more than 24 hours prior to the scheduled delivery date will be refunded to the same mode of payment, at full amount including all applicable charges. Penalty fees apply for cancellations made in less than 24 hours. Read more here: https://help.fairprice.com.sg/hc/en-us/articles/360021859391-I-need-to-cancel-an-online-order-
What happens to the delivery fee when some items are not delivered due to out of stock after I placed the order?
Any amendment in delivery date, time or item quantity will not affect the delivery fee.
Why is there a need to introduce this multi-tiered delivery structure?
We introduce a multi-tiered delivery fee structure, to provide more flexibility for business users to vary their basket sizes and optimise savings for their online purchases, making online groceries accessible to more businesses.
The new multi-tiered fee structure will be as follows: