Cancellation request must be submitted to us at least 24 hours prior to the delivery date. Otherwise, there will be a $10 cancellation charge (incl. GST).
For bulk orders, cancellation after the order confirmation is subjected to a surcharge of $30 (incl. GST).
If you have applied promo code to the order, the promo code can be re-used after the order is cancelled. Please apply it on a new order before the original expiry date.
Via desktop
Step 1: Sign In to your account.
Step 2: Click "Orders" and choose your "Ongoing" orders
Step 3: Click "Cancel order"
Step 4: "Select a reason" for cancellation and click "Submit"
Step 5: Your order will be cancelled
Via app
Step 1: Launch the app and tap on your account on the top left of the screen
Step 2: Click "Orders"
Step 3: Click your "Ongoing" orders
Step 4: Click "Cancel order"
Step 5: "Select a reason" for cancellation and click "Submit"
Step 6: Your order will be cancelled