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Support

  • I am facing problems with my order. What should I do?
  • I have a missing item in my order, what should I do?
  • What happens if I have not collected my order, but it is marked as collected?
  • Once my order is ready for collection, how long can I delay picking it up?
  • Why is my food order taking longer than estimated?
  • I collected an order that does not belong to me. What should I do?
  • What if my order was not prepared or missing from the counter during collection?
  • I am not satisfied with the food quality or packaging. What should I do?
  • How can I provide feedback on my food order, delivery or dining experience?
  • I made a mistake with my order preference. I wanted to order 'Self-collect', but ordered for 'Having here' instead. What should I do?
  • When will I receive my refund?
FairPrice Help Center