Order Period and Delivery Schedule:
- Orders may be placed from 16 June 2025 to 30 June 2025.
- Deliveries will be made from 21 June 2025 to 10 July 2025.
Delivery Address Submission:
- The actual delivery address is not required at checkout.
- After your order is confirmed, a Google Forms link will be sent to the email address associated with your FairPrice account within 15 Minutes via support@fairpriceon.zendesk.com. Please use the Google Form to submit your delivery address.
- If the Google Form is not submitted within 3 Working Days, your order will be automatically cancelled.
- For deliveries with multiple addresses, please place separate orders for each location.
Delivery Information:
- Deliveries will be fulfilled by NinjaVan or the Seller’s own fleet.
- Delivery time slots are between 9:00 AM and 10:00 PM.
Modifications & Cancellations:
- To cancel an order, please submit your request via the FairPrice platform https://help.fairprice.com.sg/hc/en-us/requests/new, at least 24 hours before the scheduled delivery date.
- Once an order has been shipped, is out for delivery, or has been delivered, we are unable to process any changes or cancellations.
- If you wish to make modifications, please cancel the existing order (within the allowed time frame) and place a new order with the updated details.
Returns:
- No returns are allowed.
- If you receive a damaged, defective, or incorrect item, please contact the team at https://help.fairprice.com.sg/hc/en-us/requests/newcorporatedeals@fairpricegroup.sg within 48 hours of delivery.
Failed Deliveries:
- There will be up to 3 delivery attempts for your package (first attempt followed by 2 re-attempts).
- If all 3 delivery attempts are unsuccessful, your package will be returned to the seller, and your order will be cancelled.
Payment:
- Your credit card will be charged within 7 days of placing the order.
- Should refunds be applicable, they will be issued to the original payment method.
- For credit card payments, refunds may appear on your statement within your billing cycle.
Enquiries:
- For further assistance or special delivery arrangements, please contact the team at https://help.fairprice.com.sg/hc/en-us/requests/new.