Get in touch with the FairPrice Team

1. How can we help you today? *

Get in touch with the FairPrice Team

1. How can we help you today? *

3. Tell us more *

2. Tell us more *

4. Upload relevant supporting documents such as images or excel sheet here *

3. Upload relevant supporting documents such as images or excel sheet here *

Please upload the correct SKU image:
- 240 dpi resolution, 2000 x 2000 pixels
- 1:1 image ratio (square)
- Removal of expiry dates
- Product covers more than 80% of canvas
- Product should not hae reflection or shadow
- Product should not be stretched or slanted

5. How do we contact you? *

4. How do we contact you? *

Company Name

Vendor Code

Name

Mobile number

2. NTUC/Link Rewards Card Number *

Unique 16-digit NTUC/Link Rewards card number starting with 8302, 8202, 8108 or 8105 (can be found from Physical card and FairPrice receipt

3. FairPrice Group App Registered Email *

4. Link Rewards Registered Email *

2. FairPrice Group App Registered Email *

2. FairPrice Group App Version *

Found in the app at the bottom of Profile page

4. Date Issue Occurred *

2. Date Issue Occurred *

2. Which store are you referring to?

2. Where does the issue occur?

{[{location.title}]}

3. What is the issue?

{[{category.title}]}

5. Tell us more *

3. Tell us more *

4. Tell us more *

2. Tell us more *

6. Upload relevant images / files here *

5. Upload relevant images / files here *

4. Upload relevant images here *

3. Upload relevant images here

Please attach screenshots of:
a. Scan & Go order page
b. any error message

Your images should be
- Sharp and clear
- In .png or .jpg format
- Under 20 MB

7. How do we contact you? *

6. How do we contact you? *

5. How do we contact you? *

4. How do we contact you? *

Name

Mobile number

Request submitted!

Upon submission, we will direct your feedback to the relevant department.

Your email address

Online Grocery

FPOL Digital Club Sub Nature

Phone Number

Subject

Order number

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Damage Cause

Tote opened infront of cust

Cancellation reason

Zone

Delivery Method

Original Delivery Date

Original Delivery Time

New Delivery Time

New Delivery Date

Address

Floor Number

Building Name

Postal Code

Unit No

FPOL Mode Of Payment

# of selected SKUs

Product Description & SKU

Refund amount (Total)

Order Issues Data

Type of Vouchers

Store Name

Date of Incident

Usability Issue Location (app or website)

Usability Issue Category (app or website)

Substitute Issue

Substitution Issues Others

Substitution Items

Feedback Category (NEW)

Brand (end-user facing)

Put items inside the bag/box that is placed outside the doorstep

FPOL Sales Order number (new)

Membership Feedback Category

Address

Bank Account Holder Name

Bank account number

Date of Birth

Name of Bank

NRIC Last 4

Number of Shares to Withdraw

Membership Share Withdrawal Agreement

Checkbox

Checkbox can be ignored

FairPrice Shareholder

Full Name

Incorrect Product Information Type

Product Type

Product Quality Feeback Options

Date of visit / purchase

Time of visit

Attachments

Add file or drop files here

NTUC Fairprice

Get in touch with the FairPrice Team

1. How can we help you today? *

{[{formName}]}

{[{formName}]}

Get in touch with the FairPrice Team

1. How can we help you today? *

{[{getTopicOptionName(topicTag)}]}

{[{getTopicOptionName(topicTag)}]}

{[{topic.name}]}

2. Product Details *

3. Tell us more *

2. Tell us more *

4. Upload relevant supporting documents such as images or excel sheet here *

3. Upload relevant supporting documents such as images or excel sheet here *

5. How do we contact you? *

4. How do we contact you? *

{[{brandName}]}

{[{brandName}]}

2. NTUC/Link Rewards Card Number *

3. FairPrice Group App Registered Email *

4. Link Rewards Registered Email *

2. FairPrice Group App Registered Email *

2. FairPrice Group App Version *

3. Mobile Phone Operating System *

{[{OSName}]}

{[{OSName}]}

4. Date Issue Occurred *

2. Date Issue Occurred *

2. Type of Vouchers *

{[{voucherName}]}

{[{voucherName}]}

2. Which store are you referring to?

2. Where does the issue occur?

3. What is the issue?

5. Tell us more *

3. Tell us more *

4. Tell us more *

2. Tell us more *

6. Upload relevant images / files here *

5. Upload relevant images / files here *

4. Upload relevant images here *

3. Upload relevant images here

7. How do we contact you? *

6. How do we contact you? *

5. How do we contact you? *

4. How do we contact you? *

2. How can we help you? *

{[{substitutionHelpReasonName}]}

{[{substitutionHelpReasonName}]}

2. What would you like to update? *

{[{deliveryChangeName}]}

{[{deliveryChangeName}]}

3. Which order are you referring to? *

2. Which order are you referring to? *

Order total: ${[{activeAmount}]}

3. Which order are you referring to? *

2. Which order are you referring to? *

Select an order

Order total: ${[{activeAmount}]}

4. Which items are you unsatisfied with? *

5. What is the issue with the substitute? *

3. When would you prefer to have your delivery? *

{[{selectedDateTime}]}

{[{selectedDateTime}]}

3. Which items are you referring to?

3. Which items are you referring to? *

Delivered

Substituted

4. What is the issue? *

4. Was the Delivery Box Opened in Front of You? *

5. Were the delivery box cable ties cut in your presence? *

4. Were the delivery box cable ties cut in your presence?*

{[{toteBoxName}]}

{[{toteBoxName}]}

2. Where does the issue occur?

3. What is the issue?

3. Delivery Address *

6. Tell us more *

5. Tell us more *

4. Tell us more *