If you are unable to find the product that you redeemed at your current location, please follow these steps to resolve the issue:
1. Check In-Store Availability
- If you are currently at the store, check immediately with the store staff or cashier about the product's availability and exact location.
- If the product is out of stock at this store, please plan to visit another day to claim your reward.
2. . Check Other Locations
- Use the “Grocery in-store” section on your FairPrice Group app to check the product availability at the nearest FairPrice store to you before visiting.
- If the product is confirmed as unavailable at your current location, you must visit another store to claim your reward before the voucher's expiry date
3. Contact Us
- If you encounter persistent difficulties, please contact our Customer Service here: https://help.fairprice.com.sg/hc/en-us/requests/new?ticket_form_id=47371716686873