Pre-orders and Delivery Schedule:
- Pre-orders are available from 1 Nov 2024 - 31 Dec 2024.
- The earliest delivery date will be 1 Jan 2025 or 7 days from the order date, whichever is later and subject to availability.
- Deliveries will begin from 1 Jan 2025.
Delivery Service:
- Deliveries are available Monday to Sunday.
- Place your order before 2pm for next-day delivery.
- Delivery time slots are from 9am to 10pm.
- Orders to office locations will be delivered from 9am to 3pm.
Modifications & Cancellations:
- To modify or cancel your order, contact FNP at +65 9727 9363 (8:00 AM-10:30 PM, Monday-Sunday) or email FNP at support@fnp.sg.
- Please note: For modifications or cancellations, provide at least 24 hours notice before the scheduled delivery date. Once an order has been shipped, is out for delivery, or delivered, we will not be able to cancel or change the order.
Message Cards
- Please send your personalized message to +65 9727 9363 or support@fnp.sg with your order number included.
Multi-Drops
- We offer multi-drop delivery options. To request this service, simply add all items to your cart and place your order in a single checkout. Our B2B/FNP team will contact you directly for further details.
- Please note that a 48-hour lead time is required for B2B orders with multi-drop deliveries. For assistance or to place your order, please contact the B2B team at db-online-b2b@ntucenterprise.sg.
Refunds
FNP does not offer refunds for the following cases:
- If Flowers, Plants, Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.
- If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
- If product quality concerns are caused by improper handling of the product.
- Cancellation/Modification requests made within 24 hours for domestic orders prior to the date of delivery.
Returns
- No returns are allowed. However, if the product received is damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery to report the issue.
Failed Deliveries
- The first redelivery attempt after a failed delivery is free of charge.
- For subsequent redelivery attempts, a fee of SGD7 per attempt will apply.
- A maximum of 3 redelivery attempts is allowed. After the third attempt, cancellations will not be accepted.
Payment
- Your credit card will be charged within 7 days of placing the order.
- Should refunds be applicable, it will be issued to the original payment method. For credit card payments, refunds may appear on your statement within your billing cycle.