Refunds
FNP does not offer refund in the following cases:
- If Flowers, Plants, Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.
- If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
- If product quality concerns are caused by improper handling of the product.
- Cancellation/Modification request made within 24hrs for domestic order prior to the date of delivery.
Returns
- No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to their customer support team within 48 hrs of delivery.
Failed Deliveries
- One attempt will be of Free of Charge for the failed deliveries. From the second attempt onwards, the charges will be SGD9. Maximum re-delivery attempt is 3 attempts. No cancellation request thereafter.
Cancellations
- FNP doesn’t allow the cancellation of attempted deliveries. They can only align the re-delivery of the same order/product to the customer. If it needs to be cancelled, there is a cancellation charge of SGD15 per order, subject to the item returned to the fulfilment centre or the order will not be sent out from the fulfilment centre.
Multi-Drops (For B2B customers only)
- 48-hour lead time is required for B2B orders that require Multi-drops. Please contact the B2B team at db-online-b2b@ntucenterprise.sg for order placement.