Self-Collect for Food

General Enquiries

• What is "Self-Collect" and "Having Here" for food ordering?
• Will I receive an email on my order transaction?
• Where can I find my past orders?
• Are prices on the FairPrice app going to be the same as ordering at a Kopitiam outlet?
• Are there fees for placing an order?

How to Order Self-Collect

• How do I place an order for 'Self-collect' from Kopitiam outlets on the FairPrice app?
• How long it takes to prepare my food?
• Do I need a FairPrice account to order food in the FairPrice app?
• How do I add preparation or order customisation instructions?

Cancellation of Order

• Why has my order been cancelled?
• How do I cancel or amend my order?

Loyalty

• Can I earn Linkpoints when ordering food?
• I have the Kopitiam card. Am I still entitled for the 10% discount?

Support

• I am facing problems with my order. What should I do?
• I have a missing item in my order, what should I do?
• What happens if I have not collected my order, but it is marked as collected?
• Once my order is ready for collection, how long can I delay picking it up?
• Why is my food order taking longer than estimated?
• I collected an order that does not belong to me. What should I do?

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