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Self-Collect for Food

General Enquiries

  • What is "Self-Collect" and "Having Here" for food ordering?
  • Will I receive an email on my order transaction?
  • Where can I find my past orders?
  • Are prices on the FairPrice app going to be the same as ordering at a Kopitiam outlet?
  • Are there fees for placing an order?

How to Order Self-Collect

  • How do I place an order for 'Self-collect' from Kopitiam outlets on the FairPrice app?
  • How long it takes to prepare my food?
  • Do I need a FairPrice account to order food in the FairPrice app?
  • How do I add preparation or order customisation instructions?

Cancellation of Order

  • Why has my order been cancelled?
  • How do I cancel or amend my order?

Loyalty

  • Can I earn Linkpoints when ordering food?
  • I have the Kopitiam card. Am I still entitled for the 10% discount?

Support

  • I am facing problems with my order. What should I do?
  • I have a missing item in my order, what should I do?
  • What happens if I have not collected my order, but it is marked as collected?
  • Once my order is ready for collection, how long can I delay picking it up?
  • Why is my food order taking longer than estimated?
  • I collected an order that does not belong to me. What should I do?
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FairPrice Help Center