What happens if I have not collected my order, but it is marked as collected? March 14, 2022 16:00 Updated Speak to the stall and share the last 5 digits of your order ID. Related articles Once my order is ready for collection, how long can I delay picking it up? I have the Kopitiam card. Am I still entitled for the 10% discount? I placed an order on FairPrice Online and my delivery has not arrived. What should I do? I received an email that some items are not available. As I have paid via credit card, how will refund be made for unavailable items? Service Fee Structure