Terms & Conditions
- FairPrice In-store Chinese New Year Pre-order Campaign:
- Bak Kwa
- Order Period: 26 December 2024 to 08 January 2025
- Collection Period: 16 January 2025 to 20 January 2025
- Deli Delights
- Order Period: 26 December 2024 to 21 January 2025
- Collection Period: 17 January 2025 to 28 January 2025
- Yu Sheng and Steamboat Essentials
- Order Period: 26 December 2024 to 21 January 2025
- Collection Period: 17 January 2025 to 12 February 2025
- Lunar 9 Essentials
- Order Period: 26 December 2024 to 21 January 2025
- Collection Period: 05 Feb 2025
- Bak Kwa
- Participation in the In-store Pre-order campaign is subject to these Terms and Conditions. Pre-orders placed are deemed acceptance of these Terms and Conditions and any amendments, additions, replacements, variations and modifications hereto shall be final and binding in all respects.
- Pre-orders made for the Chinese New Year Pre-order Campaign are only available for collection after a minimum of 5 days from the date of order.
- No replacement/refund will be given for orders not collected on the stated collection date. Fresh items may be discarded if order is not collected before expiry date.
- For orders made through the FairPrice Group app, customers are advised to check their order through the app, by clicking into Account > Activity > swipe left to see the Pre Order tab, click into the order details to see the QR code.
- For orders made in-store with a store staff, a physical receipt with the order details and a QR code will be given.
- All collections are to be made according to the collection date and preferred collection time slot selected during ordering.
- FairPrice promo codes and discount vouchers (both physical and E-Vouchers) cannot be used for payment via the Pre-order feature on the FairPrice Group app.
- No cancellations and exchanges are allowed.
- Customers can expect to be notified via SMS via their registered mobile number for pre-orders placed in-store and Push Notifications and Electronic Direct Mail for Pre-orders placed via FPG app on collection day.
- The Chinese New Year Pre-order items available for ordering on this platform are not an exhaustive representation of all items available. Some stores may carry exclusive products that are only available in selected stores.
- Customers shall be responsible for ensuring the accuracy of the order, including without limitation the item(s) selected.
- Pre-orders made via the FairPrice Group app are NOT entitled to Senior Citizen / Pioneer / Merdeka Generation discount.
- Linkpoints issuance is eligible for all orders for Linkpoints eligible skus, with no cap on spending or item quantity.
- Customers may request for Loyalty Programme Bonus Stamps for purchases through the ordering app.
- Purchases made via FPG apps are also qualified for lucky draw chances under the FairPrice Festive Draw 2024/2025 will qualify for maximum one bonus chance in Tier 3 of the Lucky Draw.
- All Chinese New Year Preorder items are cooked and chilled unless otherwise stated. Strictly no cutting, slicing and/or preheating requests are to be made.
- All product weights shown are measured before roasting/cooking unless otherwise stated. For all items, trimmings and props shown in visuals are not included.
- For more details, please refer to our e-catalogue: https://promotions.fairprice.com.sg/love-prospers-in-the-little-things
- FairPrice reserves the right to change or update the terms & conditions or information on any product at any time without prior notice.
- By submitting personal data (as defined under the Personal Data Protection 2012, “PDPA”) to NTUC FairPrice, you consent to NTUC FairPrice’s collection, use, disclosure and processing of the same for the purpose of processing your order, fulfilling your delivery request, supporting your user experience on our service and related administrative matters in accordance with the PDPA, our Privacy Notice which can be found at https://help.fairprice.com.sg/hc/en-us/articles/4464676591129-Privacy-Notice- , these terms & conditions and applicable laws.
- For enquiry, please submit a request at help.fairprice.com.sg. If you encounter any issues, please get in touch with us via the web form at https://help.fairprice.com.sg/hc/en-us/requests/new.