You can only opt in if your area is available for the service. At checkout, tap on the substitution prompt nd select 'yes' to opt in. If you do not see any prompt for substitution, it means your area currently does
not offer the service.
Articles in this section
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
- Are there any fees involved for the substitution service?
- I don't like the substituted item, can I request a change?
- Can I choose selected items in my order to be substituted?
- Will I be given an option whether to accept the substituted item before delivery?