It is part of our service to provide an alternative in case the item you ordered was not available on the day of your delivery. We will substitute it with an item of similar or better quality - at no extra cost!
Articles in this section
- What is Substitution?
- Why is my item being substituted?
- Will I get substituted a lower price item?
- How do I know if the item is substituted?
- What category of items are up for substitution?
- Do I need to top up the price difference if the substituted item is of a higher value/more expensive?
- Are there any fees involved for the substitution service?
- I don't like the substituted item, can I request a change?
- Can I choose selected items in my order to be substituted?
- Will I be given an option whether to accept the substituted item before delivery?