Our sincere apologies. Please follow the steps below to report your missing or damaged items. Our Customer Service Officers will respond within 48 hours.
Step 1: Please click here to access our online web form.
Step 2: Click Select a past order.
Step 3: If you are not signed in, there will be a prompt for you to log in.
Step 4: Select your affected order by clicking on the drop down. Your latest order will be selected by default.
Step 5: Click Select a topic and select the relevant feedback issue.
Step 6: Your order items will be populated. Please select the affected item and the quantity.
Step 7: Upload images (if any). Please note that it is compulsory to submit images for damaged items.
Step 8: Click Submit and our Customer Service Officers will get back to you within 48 hours.