Our sincere apologies. Please follow the steps below to report your missing or damaged items. As we are currently in the progress of migrating to a new interface, please follow the following steps depending on the interface you are in. Our Customer Service Officers will respond within 48 hours.
1. New interface
If you are seeing this, you are on the new interface.
Step 1: On the top right of the homepage, click on the login icon to login.
Step 2: After logging in, hover over the icon and click Orders
Step 3: You will see a list of your current and past orders. Select and click on your affected order.
Step 4: Click on Report missing, damaged & wrong items.
Step 5: Click on the relevant categories to report either the missing or damaged item(s) in your order. You will be redirected to the web form.
Step 6: Fill up the relevant information in the web form. You can also upload images (if any). Please note that it is compulsory to submit images for damaged items.
Step 7: Click Submit and our Customer Service Officers will get back to you within 48 hours.
2. Current interface
If you are seeing this, you are on the current interface.
Step 1: Please click here to access our online web form.
Step 2: Click Select a past order.
Step 3: If you are not signed in, there will be a prompt for you to log in.
Step 4: Select your affected order by clicking on the drop down. Your latest order will be selected by default.
Step 5: Click Select a topic and select the relevant feedback issue.
Step 6: Your order items will be populated. Please select the affected item and the quantity.
Step 7: Upload images (if any). Please note that it is compulsory to submit images for damaged items.
Step 8: Click Submit and our Customer Service Officers will get back to you within 48 hours.